The Bengaluru Smart City Limited (BSCL) is currently working on a citizen utility app called One City One App. It will be a one-stop-shop solution for all your civic grievances.
Why it matters: The app aims to bring 14 of the government’s civic agencies under one grievance redressal system. This includes the Bangalore Development Authority (BDA), Bangalore Water Supply and Sewerage Board (BWSSB), Namma Metro, traffic police and even BESCOM. Fortunately for us, the system will be online and ready to use soon.
- Story so far: Bangalore’s citizen services already have apps for grievance redressal, but, as of now, each agency has its own platform, making the whole process way more complicated than it needs to be.
Additional features: You can track your complaint on the app till it gets resolved. There will be an option for further feedback which will allow for escalation if a reported issue isn’t resolved. It will also feature a map that will highlight upcoming events, places of interest and public services in one’s vicinity.