🤳🏽 A website for your troubles, m’lady?

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Before Namma Metro commuters could even start forming a welfare association, the Bangalore Metro Rail Corporation Ltd (BMRCL) already got them covered.

Story so far: On Tuesday, the BMRCL launched its website for Namma Metro users. On it, we got a swanky “grievances” section that people have been asking for a while now.

  • Top cop-turned-politician Bhaskar Rao had even asked the commuters to form a welfare association, like the Railways. This would have given them a proper platform for their complaints. But it looks like there’s no need for that anymore.

Stating specifics: Officials say that this is just a part of their soft roll-out, and the website is subject to many more changes in the future. The website can be accessed in both English and Kannada. 

  • A complaint will go to three levels instantly – the site engineer, the chief engineer and the executive director/general manager of the area.

Other features: The website will have train timings and the fare between each station mentioned. They mention certain Metro attractions, a few places of interest and general news and information about upcoming projects.

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