Before Namma Metro commuters could even start forming a welfare association, the Bangalore Metro Rail Corporation Ltd (BMRCL) already got them covered.
Story so far: On Tuesday, the BMRCL launched its website for Namma Metro users. On it, we got a swanky “grievances” section that people have been asking for a while now.
- Top cop-turned-politician Bhaskar Rao had even asked the commuters to form a welfare association, like the Railways. This would have given them a proper platform for their complaints. But it looks like there’s no need for that anymore.
Stating specifics: Officials say that this is just a part of their soft roll-out, and the website is subject to many more changes in the future. The website can be accessed in both English and Kannada.
- A complaint will go to three levels instantly – the site engineer, the chief engineer and the executive director/general manager of the area.
Other features: The website will have train timings and the fare between each station mentioned. They mention certain Metro attractions, a few places of interest and general news and information about upcoming projects.