📞 A call centre by the cash strapped

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The Bangalore Development Authority (BDA) said that they’re ready to splurge on a ₹2.90 crore call centre, and people aren’t happy about it.

Story so far: After claiming that the lack of funds resulted in some layouts not getting basic amenities, the BDA fully justified their multi-crore call centre pitch. According to them, this will be a quick and efficient way to deal with citizens’ complaints.

  • The facility will be manned by 44 employees with salaries ranging from ₹40,438 to ₹57,878. Hardware and software will cost the BDA another ₹25 lakh.
  • Experts and citizens agree that this won’t make much of a difference as a lot of the complaints are too complicated for call centre workers to deal with.

Why it matters: Experts say that the BDA should work on actually fixing their visitors’ problems instead of launching a helpline. This is nothing more than blatant misuse of taxpayers’ money as most of the complaints deal with land acquisition and faulty development in layouts.

  • Even the BDA Employees’ Association has written to the body requesting it to drop the project.

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