The app ‘Fix My Street’, which was launched to the public to report potholes around the city, received over 2,500 complaints in 15 days.
Story so far: The app was launched to connect citizens directly with elected representatives and ward engineers to help report and solve the issue of potholes.
- Since May 2022, they have received a total of 40,00 complaints about potholes around the city.
- According to the BBMP, out of the 2,500 complaints received, half have been resolved by the BBMP officials. While they were facing some issues with repetitive complaints, they were able to filter them.
Interaction with the app: While the app has received a good response from the public, there were various technical issues faced by the users. One citizen complained that he was unable to track whether any action was taken on his complaint, and this should be changed immediately.