Metro passengers are unhappy with the QR code ticketing system.
What happened? Due to several glitches in the Metro QR code ticketing system, passengers have suffered delays in their travel. The Metro has received several complaints of people unable to purchase QR tickets from the app, especially during peak hours.
- Scanning QR code paper tickets at the concourse level also takes time since passengers don’t scan the code in one tap. In October, more than 30% of the 62 lakh passengers bought QR tickets.
- The timing is bad since the Metro is trying to promote QR tickets in place of smart cards and tokens for contactless travel and to avoid long queues.
Who said what? One passenger tried to buy a QR ticket during the 6 pm peak hour and spent more time on the app than in the queue. Some passengers don’t scan the ticket properly and do so multiple times if there’s no staff to assist. Metro officials said they had improved the paper and print quality to help with scanning. The app will also be updated.